Frequently Asked Questions

Navigating your healthcare can sometimes come with plenty of questions. Our FAQs provide helpful information about appointments with Dr Laura, referrals, fees and what to expect when you visit. If you can’t find the answer you’re looking for, please get in touch with the team at Redefine Women’s Health and they’ll be happy to help.

Appointments & Bookings

  • A referral is not required to make an appointment with Dr Laura. However, you will need a current referral from your GP or another specialist to be eligible for a Medicare rebate on your consultation.

    If you are unsure whether your referral is current, please contact the Redefine Women’s Health reception team before your appointment.

  • Dr Laura consults at Redefine Women’s Health, a dedicated multidisciplinary women’s health practice located within Fred McKay House at John Flynn Private Hospital in Tugun.

    The clinic is conveniently located on the southern Gold Coast, providing easy access for patients from across the Gold Coast and surrounding Northern New South Wales areas, including Tweed Heads, Kingscliff and Casuarina.

  • You can book an appointment online by submitting the Online Booking Form, or by contacting the Redefine Women’s Health reception team directly on (07) 5690 2777.

  • Yes. Telehealth is available for eligible patients and suitable appointment types. Please contact our admin team on (07) 5690 2777 for more information. 

  • Yes, absolutely. You are very welcome to bring your partner, a family member or another support person to your appointment.

    Having someone you trust with you can be helpful for support, asking questions or simply having another person there to listen and take in information.

    There may be times when Dr Laura asks to speak with you privately for part of your consultation, as part of providing confidential and individualised care.

  • Please bring the following with you to your appointment:

    – Your GP referral
    – Medicare Card 
    – Private health insurance card if applicable 
    – Any previous test results or relevant medical history

  • Appointment times vary depending on the reason for your visit and the complexity of your care. Dr Laura aims to allow enough time to discuss your concerns, answer your questions and ensure you understand your options without feeling rushed.

  • Dr Laura asks that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows the appointment to be offered to another patient who may be waiting for care.

    Cancellations made with less than 48 hours’ notice, or missed appointments, may incur a cancellation fee.

Obstetric Care

  • Dr Laura provides private obstetric care and delivers babies at John Flynn Private Hospital in Tugun on the southern Gold Coast.

  • We recommend getting in touch with the Redefine Women’s Health reception team early in your pregnancy to arrange your first appointment with Dr Laura. Booking early allows time to plan your pregnancy care, discuss any questions or concerns and organise any recommended tests or scans.

    If you are unsure when you should be seen, the reception team can help guide you based on your individual circumstances.

  • Yes. Dr Laura offers preconception consultations for women who are planning a pregnancy and would like advice and support before trying to conceive.

    Preconception care may include reviewing your medical and pregnancy history, current medications, general health and lifestyle, as well as discussing recommended screening, supplements and any individual considerations for a future pregnancy.

  • Yes. Dr Laura cares for women with a wide range of pregnancy needs, including high-risk and complicated pregnancies. Your care will be individualised, with additional monitoring, investigations or specialist involvement arranged where appropriate.

    Dr Laura will discuss your individual circumstances with you and develop a plan for your pregnancy, birth and ongoing care.

Gynaecology Care

  • Dr Laura provides assessment and treatment for a broad range of gynaecological concerns, including pelvic pain and endometriosis, heavy or irregular periods, abnormal bleeding, fibroids, ovarian cysts, PCOS, cervical and vulval concerns, contraception, fertility concerns, and symptoms associated with perimenopause and menopause.

    She also provides gynaecological surgery when required, with treatment and management tailored to your individual needs.

  • Yes. Dr Laura provides personalised care for women experiencing perimenopause and menopause. She can help assess and manage symptoms such as changes to periods, hot flushes, sleep disturbance, mood changes, and changes to sexual health and overall wellbeing.

    Your individual health, symptoms and preferences will be considered when discussing treatment and management options.

Fees

  • No. Dr Laura is a private specialist and consultations are not bulk billed. If you have a current referral, you may be eligible to receive a Medicare rebate for part of the consultation fee.

    For current fee information, please contact the Redefine Women’s Health reception team.

  • Fees vary depending on the type of appointment and the care required. The Redefine Women’s Health reception team can provide information about consultation fees, Medicare rebates and any expected out-of-pocket costs when you book your appointment.

  • Yes. If you have a current referral and are eligible for a Medicare rebate, the Redefine Women’s Health reception team can process your claim electronically following your appointment, with the rebate paid directly into your nominated bank account.

  • Some procedures, investigations or treatments may incur additional fees.

    \Any expected costs will be discussed with you before proceeding, so you can make an informed decision about your care.

  • Payment can be made by EFTPOS using a credit or debit card. Payment is required on the day of your appointment.

  • Dr Laura works with most major private health funds. As individual policies and levels of cover vary, please contact the Redefine Women’s Health reception team for further information about your health fund and potential out-of-pocket costs.